SHIPPING & RETURNS

Shipping Policy

Thank you for visiting and shopping at Chulita Lashes.

Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time All orders are processed within 2-3 business days.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Chulita Lashes is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Chulita Lashes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We ship worldwide.

Return & Exchange Policy

Thanks for shopping at Chulita Lashes.

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns:

duo to sanitary/health reasons we don't accept returns. 

Must contact us first at chulitalashes@gmail.com.

Only if the product is damaged. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chulitalashes@gmail.com.

 

Sale items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges:
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at chulitalashes@gmail.com and send your item to: Golomb 4 Apartment 14, Hadera,  3823404, Israel.

 

 

Shipping:
To return your product, you should mail your product to: Golomb 4 Apartment 14, Hadera, 3823404, Israel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact us:

If you have any questions on how to return your item to us, contact us.

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